1. Introduction
Tourr Guidee ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tourr-guidee.com or use our services.
We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Tourr Guidee is the data controller for the personal information we process. You can contact us at:
- Address: 25 Cavendish Square, London W1G 0PN, United Kingdom
- Email: [email protected]
- Phone: +44 20 7123 4567
3. Information We Collect
3.1 Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number, postal address)
- Company information and job title
- Information provided in forms and communications
- Newsletter subscription preferences
- Meeting and consultation records
3.2 Technical Information
We automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referring website addresses
4. How We Use Your Information
We use your personal information for the following purposes:
- Providing our consultancy services and support
- Responding to your enquiries and communications
- Sending newsletters and marketing communications (with your consent)
- Improving our website and services
- Complying with legal obligations
- Protecting our business interests and preventing fraud
5. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: For newsletter subscriptions and marketing communications
- Contract: To provide our services and fulfil contractual obligations
- Legitimate Interest: For business operations, website improvement, and fraud prevention
- Legal Obligation: To comply with applicable laws and regulations
6. Sharing Your Information
We may share your personal information with:
- Service providers and business partners who assist in delivering our services
- Legal and regulatory authorities when required by law
- Professional advisers (lawyers, accountants, consultants)
- Potential buyers in the event of a business sale or merger
We do not sell your personal information to third parties.
7. International Transfers
We primarily process your data within the UK. If we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK authorities
- Standard contractual clauses
- Other approved transfer mechanisms
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Generally, we retain client data for 7 years after the end of our business relationship, and marketing data until you withdraw consent.
9. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Restriction: Limit how we process your information
- Portability: Receive your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected].
10. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.
11. Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Secure backup and recovery procedures
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +44 20 7123 4567
- Address: 25 Cavendish Square, London W1G 0PN, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information properly.